AI-Powered Customer Support Optimisation
Review and implementation roadmap for AI-driven customer support, such as chatbots and automated workflows, to improve efficiency and customer experience.
19,500 DKK
Price is exclusive of tax
Customer support is often a bottleneck for scaling businesses, leading to high costs, slow response times, and inconsistent service quality. AI-powered automation can streamline customer interactions, reduce repetitive workload, and improve the overall customer experience.
My AI-Powered Customer Support Optimisation service helps businesses implement and refine AI-driven support solutions, ensuring a balance between automation and human interaction.
From chatbots and automated ticketing systems to AI-driven FAQs and self-service portals, I help businesses integrate scalable, intelligent customer support solutions that reduce overhead while improving response times.
Process:
- Customer Support Audit
- Analysing current customer service workflows, response times, and pain points.
- Identifying bottlenecks where automation can reduce workload.
- AI & Automation Opportunities
- Evaluating chatbot and AI-assisted ticketing solutions to handle repetitive customer inquiries.
- Assessing potential for automated responses, self-service platforms, and NLP-powered chat support.
- Training & Fine-Tuning AI Models
- Understand how to train AI models to respond accurately.
- Setting up workflows to continuously improve AI performance based on customer feedback.
- Deployment & Performance Tracking
- Assisting in the rollout of AI-driven customer support tools.
- Defining KPIs to measure success, such as resolution times and customer satisfaction improvements.
Output:
- Customer Support Optimisation Report
- A full evaluation of current customer support inefficiencies and AI-driven solutions.
- Automation & AI Strategy Plan
- A structured roadmap for implementing AI-driven support tools.
- Performance & KPI Monitoring Framework
- A plan for tracking automation success, improving AI accuracy, and refining workflows over time.
Note: The complexity of AI-driven support solutions depends on business size, support volume, and existing tech stack. Pricing may be adjusted for companies requiring custom AI integrations or advanced NLP models.
Testimonials
"To have an impartial and independent technical consultant that understands both the business and technical requirements has been crucial for moving our operations forward. Oliver has delivered excellent service and understands the balance between tech, time, and resources."Aller Media A/S
Thomas Culmsee, Head of products & development at Digital Business Transformation Aller Media A/S
"Oliver is amazing. He has an impeccable can-do attitude and has ensured that we for the first time (in a long time) feel good and safe in and around Tech. His strong skill set in explaining complex technical concepts and mixing them with business is second to none. Last but not least Oliver’s vision of Technical initiatives up against our company and brand value is something we never thought we would find"Gubbe
Sandra Lounamaa, CEO & Co-Founder, Meri-Tuuli Laaksonen, Co-Founder, Jonina Tiihonen | Head of Strategy & Systems
"I have enjoyed the high competence and energy level of Oliver on several projects previously, and I therefore asked him to join in on a current BI project. We have enjoyed getting new perspectives and professional facilitation to get our BI project set in the right direction. I always look to Oliver for guidance, second opinions and to enjoy his great company. I will at all times recommend working together with Oliver"Nordisk Film
Claus Ladefoged, Head of Product - Nordisk Film+
"Oliver rescued our company from a dull path for the product and has been an extremely crucial part of our journey towards a successful launch of our MVP. From assesing our tech stack, to identifying the right profile of developers, to even aiding with grant applications and pitchdecks. Oliver uses his extensive technical experience in combination with his bright entrepreneurial mind to set the scene for green startups like us - and he does it damn well."TrialSync
Johan Lauritsen, Chief Executive Officer
"We have used Oliver as a trusted Technical Advisor in our due diligence before investing in a number of startups. Being able to leverage someone with Oliver's skillset to provide an 'under-the-hood' assessment of the technical founders, their codebase and processes, have been a critical factor in whether or not we chose to invest."Ugly Duckling Ventures
Rune Hven-Jensen, Co-Founder & General Partner, Andreas Green Rasmussen, Co-Founder & General Partner
I focus on value, not hours
I’m here to create real, measurable value for you and your business — whether that means boosting your top‑line revenue or improving your bottom‑line profitability. The only way to achieve outstanding results is through close collaboration and open dialogue with you and your team.
That’s why I don’t operate like a traditional consultant billing by the hour. Instead, I offer transparent, fixed‑price packages tailored to the outcomes we agree upon. This approach removes any uncertainty about costs and eliminates the pressure to track billable hours. Your focus stays squarely on the value we create together — not on how much time I spend.
It’s in both our interests to align pricing directly with the impact delivered. To make things simple, I’ve developed 20 predefined packages covering the most common business needs. If none of them perfectly match your situation, we’ll scope a custom project together to ensure you get exactly what you need — at a clear, agreed‑upon price.
